| HOW DO I JOIN? |
| ANSWER: Simply click here to sign up. Accepted credit cards are- Mastercard, Visa, Discover and American Express. You may also have the membership billed to your home phone or join by mail order. |
| MY USERNAME AND PASSWORD IS NOT WORKING! |
| ANSWER:
There are a few possible reasons.
1) Our system is case sensitive. You must type in your username and password exactly as you originally typed it on the signup form. If you are unsure of how your username and password appears, you can look up your account information. 2) Has your membership expired? If your credit card was declined upon renewal, then your membership was cancelled automatically. 3) Are you sure that's your username/password? You can always visit Billing Services to find out: 4) You shared your password! Site security is set to automatically delete accounts for password sharing (multiple users on the same username and password). If you shared your membership with others, your account will not be reinstated. |
| I TRIED THAT, I STILL CAN'T GET IN! |
| Send me an e-mail. Clearly state the nature of your problem, what you tried, include your name, username, password and correct e-mail address. You must also include your subscription number. Your subscription number is on the receipt you were emailed when you joined. If you do not have your subscription number then you can look it up at Billing Services. |
| I FORGOT MY PASSWORD, NOW WHAT? |
| ANSWER:
If you joined by credit card and forgot your username and password,
you can look it up online at Billing
Services.
If you joined using Web900 (billed to your home phone) E-mail me with the redemption code you were given and your username. |
| CAN I GET A REFUND BEFORE MY MEMBERSHIP EXPIRES? |
| ANSWER: No, If you cancel your membership, you are NOT entitled to a refund. We do not refund the unused difference. We maintain the agreement in our end to give you the full unlimited access. Sorry instant access doesn't mean free preview. Any chargebacks will result in your credit card never being accepted again by any website that uses online processing. |
| I DON'T HAVE A CREDIT CARD, HOW CAN I GET IN? |
| ANSWER: You can charge it to your telephone by dialing my 900 #. It will give you a redemption code to get in with. HAVE your pen and paper ready to write this down. US residents only. The charge will appear as Internet Billing Company on your phone bill. You may also order by mail. |
| DO I NEED TO CANCEL MY MEMBERSHIP AT THE END, I DON'T WANT TO BE BILLED FOR ANOTHER MONTH? |
| ANSWER:
If you do not wish to renew your membership, you may cancel
online. Please do this at least 7 days in advance of your renewal date.
If you wish to cancel and know your subscription number and username click here. If you wish to cancel and have forgotten your subscription number and username click here. If you joined using Web900 (membership billed to your home phone) do NOT fill out the cancellation form. Web900 memberships are not recurring, they are a one time charge. |
| HOW WILL THE CHARGE APPEAR ON MY CREDIT CARD? |
| ANSWER: The charge for internet membership will appear as CCBill. For Shopping Mall orders and Web900 memberships the charge will appear as Internet Billing Company (IBill). |
| MY CREDIT CARD WAS DECLINED, WHY? |
| CCBill accepts Visa, Mastercard,
and Discover. If you received an error after submitting your signup form,
an error message will be displayed, and you are not charged. Approvals
and errors are issued by the Banking Network, and are not controlled by
CCBill.
-Exceeded Usage Limits: Credit card shows excessive usage. Even if you still have credit left on your credit card, you may receive this message if you have used it for multiple Internet transactions in the same day. The same may be approved later. -Card Declined at Pre-Auth: Card rejected; considered high risk based on address verification, usage patterns and history. Make sure that the address you listed corresponds to your billing address with your credit card company. A history of chargebacks and refund requests will result in your card being blocked for many Internet sales. -Sale Declined By Credit Card Network: Sale was rejected by the banking network. Try the card again later; blocks by the network are usually resolved/removed in a day or so. -Incorrect address provided: CCBill will compare the address you provide with what your bank has on file. If these do not match, your bank may not accept the charge. -Invalid Fields: User submitted invalid information or a card number or card type not supported. -Card Declined - Blocked: Card blocked by processor at either the customer's request or for fraudulent usage, etc. -Declined Due to Chargebacks: Card shows a previous chargeback history. A card with a chargeback history will not be accepted. I received a warning message that the page is unsecured: The certificates in your web browser have expired. Many older versions of web browsers have this problem. While a security window will prompt you making it appear that the page is not secure, it is actually a problem within your browser. You can correct this by going to http://www.thawte.com/certs/server/rollover/contents.html. I keep getting errors on
the signup page:
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| HOW DO I DOWNLOAD PHOTOS? |
| ANSWER: Using Windows 95 or 98-Click on a thumnail size photo. Wait for the larger photo to appear. Put your cursor on the image then right click your mouse. Choose "save as" or "save picture as". Select the directory you want to save the photo to. All of the photos in my members area are thumbnailed and are in JPG format. All images are copyrighted and may be downloaded for your personal home viewing pleasure only. They may NOT be redistributed on the web or anywhere. This includes newsgroups and personal home pages. Any unauthorized use of my images will result in a $100,000 fine and 5 year jail term per image for copyright infringement. |
| I'M USING AOL AND THE PICTURES LOOK BLURRED OR I ONLY SEE A TRIANGLE? |
| ANSWER: Choose "uncompressed" images under your "Preferences" section. Make sure your browser is set to view images, not text only. You can also clear your browser cache file, increase the size of your browser cache to hold over 100 bytes, save the changes and hit reload. Make sure you have the latest version of AOL your computer can support. I highly recommend using Netscape along with your AOL software. Recent AOL software can be found at "Keyword" "Upgrade". |
| I HAVE A MEMBERSHIP BUT I DON'T GET ASKED FOR A PASSWORD? |
| ANSWER: You are using the new Internet Explorer 4.0 (which also is the browser for the new AOL). Click on View then click on Internet Options then click on the Security tab and select custom settings. Scroll down to User Authentication and set to prompt for username and password. If you have it set on Anonymous login you won't be prompted for a username and pass therefore you won't get in! |
| CAN I SHARE MY MEMBERSHIP WITH OTHERS? |
| No, any sharing of passwords or posting them on the internet will result in immediate termination with no refund. The password protection system will automatically detect and delete any account with more than one user. There is only one user allowed per membership. |
| I CAN'T VIEW THE LIVE VIDEO FEEDS? |
| If you are an AOL user using
Interner Explorer though AOL to access the internet, try downloading Netscape
Navigator (FREE)
If you are using an Internet Service Provider besides AOL, make sure you have the latest version of Netscape or Internet Explorer in order to view the videos. Video services ARE NOT compatable with WebTV. |
| I CAN'T VIEW ONE OF THE OTHER VIDEOS? |
| You must have the proper
veiwers installed for the different types of videos.
You can download all of these for free. AVI and MPEG videos require the latest version of the Windows Media Player. VIVO requires the Vivo Active Player. Real Video requires the Real Video Player. |
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